Privacy Policy

This Privacy Policy explains how Voltreya (“Voltreya,” the “Site,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects your personal information when you visit voltreya.com, use our website or related services, purchase products, create an account, subscribe to marketing communications, contact customer support, or otherwise communicate or interact with us.

These activities are collectively referred to as the “Services.”

In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, account holders, marketing subscribers, and other individuals whose personal information we process under this Privacy Policy.

Please read this Privacy Policy carefully. It explains how we collect, use, disclose, retain, and protect personal information, as well as the privacy rights and choices that may be available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please stop accessing or using the Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations;
• Products and Services;
• Website features;
• Service providers;
• Technology;
• Privacy and security practices;
• Applicable legal or regulatory requirements.

The updated Privacy Policy will be posted on the Site, and the “Last Updated” date at the top of this page will be revised.

Where required by applicable law, we may also notify you of material changes by email, through a notice on the Site, through your account, or by another appropriate method.

To the extent permitted by applicable law, your continued use of the Services after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy.

How We Collect Personal Information

We may collect personal information from the following sources:

• Information you provide directly to us;
• Information collected automatically when you access or use the Site;
• Information provided by Shopify and other website service providers;
• Information provided by payment service providers;
• Information provided by warehouses, fulfillment providers, and shipping carriers;
• Information provided by customer service providers;
• Information provided by advertising, analytics, marketing, and social media partners;
• Information provided by fraud prevention and security providers;
• Information obtained from other lawful sources where permitted by applicable law.

The types of personal information we collect depend on how you interact with the Site and the Services.

Personal Information You Provide Directly

Contact Information

When you place an order, create an account, subscribe to communications, or contact us, you may provide:

• Your name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Mailing address;
• Company name, where applicable;
• Other contact information you voluntarily provide.

Order and Transaction Information

When you place or attempt to place an order, we may collect or receive:

• Your name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Order number;
• Products purchased or considered;
• Product model, version, voltage, or plug type selected;
• Quantity purchased;
• Order amount;
• Discounts or promotional codes used;
• Payment confirmation information;
• Payment method type;
• Transaction status;
• Shipping status;
• Return, cancellation, exchange, reshipment, or refund information;
• Payment dispute or chargeback information;
• Related communications.

We generally do not directly store complete credit card numbers, debit card numbers, security codes, or complete payment account credentials.

Complete payment information is generally collected and processed by third-party payment service providers.

Account Information

If account functionality is available and you create an account, we may collect:

• Username;
• Email address;
• Password or encrypted authentication credentials;
• Account preferences;
• Saved addresses;
• Order history;
• Saved or favorited products;
• Communication preferences;
• Security verification information;
• Account activity records.

Please do not share your password or other account login information with anyone.

To the extent permitted by applicable law, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Shopping and Website Interaction Information

We may collect information about your interactions with the Site, including:

• Products and pages viewed;
• Searches conducted on the Site;
• Products added to or removed from your shopping cart;
• Products saved or favorited;
• Purchase history;
• Checkout activity;
• Abandoned checkout information;
• Coupons or promotional offers used;
• Reviews or other content submitted;
• Interactions with website forms, menus, buttons, and features;
• Communication preferences.

Customer Support Information

When you contact customer support, submit an inquiry, request troubleshooting assistance, report a product issue, request a return or refund, submit a complaint, or participate in a survey, we may collect:

• The content of your inquiry;
• Contact information;
• Order information;
• Product model and specifications;
• Product serial number or identification label;
• Reported voltage, outlet type, or operating environment;
• Description of the product issue;
• Product photographs or videos;
• Photographs of product packaging;
• Photographs of shipping labels;
• Delivery and tracking information;
• Troubleshooting information;
• Return or refund documentation;
• Communications with our customer service team;
• Other information you voluntarily provide.

When providing photographs or videos, please avoid including unrelated individuals, private documents, financial information, passwords, complete payment-card information, government identification numbers, or other unnecessary personal information.

Product Safety and Electrical Support Information

If you contact us regarding product operation, compatibility, electrical safety, or a suspected product defect, we may ask you to provide:

• The product model;
• Product label information;
• Voltage and frequency information;
• Plug or outlet type;
• Type of connected appliance, where applicable;
• Description of the electrical environment;
• Photographs of the product, plug, outlet, or packaging;
• A video demonstrating the reported issue, where it is safe to do so;
• Information about visible damage, heat, unusual odors, sparks, sounds, or other operating conditions.

Please provide only the information reasonably necessary for us to review the issue.

Do not perform unsafe testing, open electrical components, expose wiring, or continue using a product that appears damaged or unsafe for the purpose of providing evidence.

If a product emits smoke, sparks, excessive heat, melting, unusual odors, or other signs of electrical danger, stop using it when safe to do so and seek assistance from a qualified professional.

Sensitive Information Notice

Please do not submit unnecessary sensitive information through the Site, forms, product reviews, email, or customer support channels.

Examples include:

• Government identification numbers;
• Social Security numbers;
• Passport information;
• Complete payment-card information;
• Bank account passwords;
• Account login passwords;
• Medical records;
• Detailed health information;
• Biometric information;
• Precise information relating to children;
• Private information about unrelated third parties.

If you voluntarily provide sensitive information, we will process it only to the extent reasonably necessary to fulfill the purpose for which it was submitted, comply with applicable obligations, protect safety, or resolve a legal or customer service issue.

Certain features of the Services may require specific information. If you choose not to provide required information, we may be unable to provide the relevant feature or Service.

Information Collected Automatically

When you access or use the Services, we or our service providers may automatically collect information about your device, browser, and use of the Site.

We generally refer to this information as “Usage Data.”

Automatically collected information may include:

• Device type;
• Device identifiers;
• Operating system;
• Browser type and version;
• Browser language;
• IP address;
• Approximate geographic location;
• Time zone;
• Network connection information;
• Dates and times of visits;
• Pages and products viewed;
• Referring and exit pages;
• Links clicked;
• Scrolling and interaction activity;
• Session duration;
• Shopping cart activity;
• Checkout activity;
• Advertising interactions;
• Marketing email opening and click information;
• Website errors and performance information;
• Fraud and security signals.

We may collect some of this information through Cookies and similar technologies.

Cookies and Similar Technologies

Like most ecommerce websites, we may use:

• Cookies;
• Pixels or pixel tags;
• Web beacons;
• Software development kits;
• Tags and scripts;
• Local storage technologies;
• Third-party code libraries;
• Tag-management tools;
• Analytics technologies;
• Advertising technologies;
• Other similar tracking technologies.

These technologies may be used to:

• Support the proper operation of the Site;
• Maintain Site security;
• Save your shopping cart;
• Maintain account login status;
• Remember your preferences;
• Provide checkout functionality;
• Process transactions;
• Improve website performance;
• Understand how visitors use the Site;
• Diagnose errors;
• Prevent fraud and misuse;
• Measure advertising and marketing performance;
• Personalize website content;
• Provide interest-based or targeted advertising where permitted by applicable law;
• Measure email interactions.

Cookies may be categorized as:

• Strictly necessary Cookies;
• Functional Cookies;
• Analytics or performance Cookies;
• Advertising or targeting Cookies.

You may delete, restrict, block, or reject Cookies through your browser settings or through privacy tools available on the Site.

Disabling certain Cookies may prevent parts of the Site from functioning properly, including:

• Shopping cart functionality;
• Account login;
• Saved preferences;
• Product recommendations;
• Fraud prevention;
• Checkout and payment functionality.

Where required by applicable law, we may provide a Cookie Banner or privacy preference tool that allows you to accept, reject, or manage non-essential Cookies.

You may also use privacy-choice or data-sharing opt-out tools available on the Site to manage certain advertising, analytics, or data-sharing activities.

For more information, please review our Cookie Policy.

Information We Receive From Third Parties

Shopify and Website Service Providers

Our online store is powered by Shopify.

Shopify and other website service providers may process information relating to:

• Your visit to the Site;
• Website functionality;
• Account creation;
• Product browsing;
• Shopping cart activity;
• Checkout;
• Order submission;
• Fraud analysis;
• Website performance;
• Customer privacy preferences;
• Other related Services.

Shopify may process personal information according to its own privacy policies, terms, and applicable agreements.

Payment Service Providers

When you make a purchase, payment information is generally processed by third-party payment service providers.

These providers may use personal information to:

• Process payments;
• Verify transactions;
• Authenticate payment methods;
• Prevent fraud;
• Process refunds;
• Manage payment disputes and chargebacks;
• Comply with financial and legal obligations;
• Assist with order completion.

We may receive limited payment-related information, including:

• Payment confirmation;
• Payment method type;
• Billing address;
• Transaction amount;
• Transaction status;
• Fraud assessment information;
• Limited transaction identifiers.

Payment service providers process payment information according to their own privacy policies, terms, and security standards.

Shipping and Order Fulfillment Providers

We may receive information from warehouses, fulfillment providers, carriers, and shipping partners, including:

• Address verification results;
• Warehouse processing status;
• Tracking numbers;
• Tracking status;
• Delivery confirmation;
• Delivery photographs or signature information, where applicable;
• Failed delivery information;
• Returned or refused delivery information;
• Shipping exception reports;
• Shipping damage reports;
• Lost-package investigation information.

Advertising, Analytics, and Marketing Partners

We may receive information from:

• Advertising platforms;
• Analytics providers;
• Search engines;
• Social media platforms;
• Email marketing providers;
• SMS service providers;
• Affiliate or referral partners;
• Other marketing partners.

Information received may include:

• Advertising interactions;
• Campaign performance;
• General audience information;
• Website visits;
• Referral information;
• Conversion information;
• Email openings;
• Link clicks;
• Advertising identifiers;
• Marketing preferences.

Third parties may process information independently according to their own privacy policies.

We are not responsible for the accuracy of information supplied by third parties or for their independent privacy practices.

Fraud Prevention and Security Providers

We may receive information from fraud prevention, identity verification, cybersecurity, and transaction-monitoring providers, including:

• Fraud risk scores;
• Transaction verification results;
• Device and network signals;
• Suspicious activity indicators;
• Payment dispute information;
• Account security information.

How We Use Personal Information

Providing Products and Services

We may use personal information to:

• Process transactions and payments;
• Confirm orders;
• Review product selections and specifications;
• Fulfill orders;
• Arrange warehousing, packaging, and shipping;
• Send order confirmations;
• Send shipping notices and tracking updates;
• Process returns, exchanges, cancellations, reshipments, and refunds;
• Manage accounts;
• Save shopping preferences;
• Maintain shopping carts;
• Provide product information;
• Provide customer support;
• Provide product troubleshooting assistance;
• Investigate shipping damage or product defects;
• Process product safety reports;
• Publish product reviews or other content that you voluntarily submit and authorize us to display publicly;
• Improve the Site, products, and shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send marketing emails;
• Send promotional text messages;
• Send brand and promotional communications;
• Notify you about products, promotions, or offers;
• Display advertisements that may be relevant to you;
• Measure marketing and advertising performance;
• Create or use advertising audiences;
• Personalize website content;
• Conduct remarketing or retargeting campaigns;
• Understand marketing conversions;
• Manage affiliate or referral programs.

Where required by applicable law, we will obtain consent before sending certain marketing communications or using certain advertising technologies.

You may unsubscribe from marketing communications at any time by following the instructions included in the applicable email or text message.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions;
• Authenticate account activity;
• Identify and prevent fraud;
• Detect suspicious or unlawful activity;
• Prevent account takeover;
• Protect website and payment security;
• Investigate misuse;
• Enforce our Terms of Service and other policies;
• Protect the legal rights and interests of Voltreya, our customers, service providers, and other parties;
• Protect the security and integrity of the Services.

If you believe that your account or login credentials have been compromised, contact us immediately.

Customer Communications

We may use personal information to:

• Respond to inquiries;
• Provide customer support;
• Process complaints;
• Provide after-sales assistance;
• Send order-related communications;
• Send account or security notices;
• Send policy or Service notices;
• Request information necessary to resolve an issue;
• Improve customer service;
• Maintain customer and business relationships.

Legal, Tax, and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations;
• Maintain tax and accounting records;
• Respond to lawful government requests;
• Comply with court orders or legal processes;
• Establish, exercise, or defend legal claims;
• Investigate disputes;
• Manage chargebacks;
• Maintain records required by law;
• Enforce agreements and policies;
• Protect individuals, property, and legal rights.

Research and Service Improvement

We may use personal information and aggregated or de-identified information to:

• Analyze Site usage;
• Understand customer preferences;
• Improve product information;
• Improve product design and support procedures;
• Improve website navigation;
• Improve checkout and fulfillment;
• Measure customer satisfaction;
• Identify technical errors;
• Develop and improve Services;
• Conduct internal reporting.

Where information is aggregated or de-identified so that it can no longer reasonably identify you, it may no longer be treated as personal information under certain laws.

How We Disclose Personal Information

Where permitted by applicable law, we may disclose personal information to the following categories of recipients.

Service Providers

We may disclose personal information to vendors that perform services on our behalf, including:

• Shopify;
• Website and information technology providers;
• Hosting and cloud-storage providers;
• Payment processors;
• Fraud prevention providers;
• Cybersecurity providers;
• Data analytics providers;
• Customer service providers;
• Email and SMS service providers;
• Warehousing and fulfillment providers;
• Shipping companies and carriers;
• Return-processing providers;
• Product-support providers;
• Professional advisers;
• Accountants;
• Auditors;
• Insurers;
• Legal advisers.

These service providers may process personal information only as reasonably necessary to provide their services and are subject to applicable contractual and legal obligations.

Business, Advertising, and Marketing Partners

We may share limited information with advertising, analytics, social media, affiliate, and marketing partners to:

• Deliver advertisements;
• Measure advertising performance;
• Conduct marketing campaigns;
• Analyze Site performance;
• Understand conversions;
• Personalize content;
• Improve the Services.

Even when no money is directly exchanged, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising under the laws of some jurisdictions.

Where required by applicable law, you may manage relevant choices through:

• Our Cookie Banner;
• A privacy preference tool;
• A data-sharing opt-out page;
• A “Your Privacy Choices” link;
• A supported browser-based opt-out preference signal;
• Another method described in this Privacy Policy.

Third Parties Authorized by You

When you request, direct, or authorize us to disclose information, we may disclose personal information to:

• Shipping providers;
• Payment providers;
• Social media platforms;
• Third-party login or account-integration providers;
• Warranty or product-support providers;
• Other people or organizations designated by you.

Affiliates and Corporate Group Members

We may share personal information within our corporate group or with affiliated entities for:

• Internal operations;
• Administration;
• Customer service;
• Finance and accounting;
• Auditing;
• Information security;
• Product support;
• Legal and regulatory compliance;
• Business planning.

Legal, Regulatory, and Security Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable law;
• Comply with court orders, subpoenas, or legal processes;
• Respond to lawful requests from law enforcement or government authorities;
• Investigate fraud;
• Investigate security incidents;
• Investigate unlawful activity;
• Enforce contracts and policies;
• Protect the rights, property, and safety of Voltreya, our customers, service providers, or other parties;
• Establish, exercise, or defend legal claims;
• Prevent serious harm.

Business Transactions

If Voltreya or a relevant business operation is involved in a transaction, personal information may be disclosed or transferred as part of:

• A merger;
• An acquisition;
• Financing;
• Reorganization;
• A sale of assets;
• Due diligence;
• Bankruptcy;
• Insolvency;
• Another change in ownership or control.

The applicable recipient will be required to process personal information according to applicable law.

User-Generated Content

The Services may allow you to submit or publish:

• Product reviews;
• Ratings;
• Comments;
• Photographs;
• Videos;
• Questions and answers;
• Other user-generated content.

Content you choose to publish publicly may be accessible to:

• Other users;
• Search engines;
• Social media platforms;
• Website visitors;
• Members of the public.

We cannot control how third parties view, copy, save, publish, or use information that you voluntarily make public.

Do not include personal information in publicly available content unless you want that information to become public.

We may remove or moderate user-generated content where permitted by our Terms of Service and applicable law.

Third-Party Websites and Services

The Site may contain links to third-party websites, applications, social media platforms, payment providers, shipping providers, or other services.

Before using a third-party website or service, review its:

• Privacy policy;
• Cookie policy;
• Security practices;
• Terms of use.

We do not control third-party websites or services and are not responsible for their:

• Content;
• Privacy practices;
• Security;
• Availability;
• Accuracy;
• Products or services.

Your interaction with a third party is governed by that third party’s policies and terms.

Children’s Privacy

The Services are not directed to children and are not intended for independent use by individuals who have not reached the applicable legal age in their place of residence.

We do not knowingly collect personal information from children in a manner prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact:

Support@voltreya.com

We will review the request and take appropriate action where required by applicable law.

As of the Last Updated date of this Privacy Policy, we do not knowingly sell or share the personal information of consumers under 16 years of age.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Unauthorized disclosure;
• Destruction.

These safeguards may include access controls, security monitoring, vendor management, payment-provider security measures, staff procedures, and other protections appropriate to our operations.

However, no method of transmission over the internet, electronic storage method, or security system can be guaranteed to be completely secure.

Do not send highly sensitive or confidential information through unsecured or unencrypted channels.

You are responsible for:

• Protecting your account password;
• Protecting login credentials;
• Using a secure device and network;
• Signing out after using a shared device;
• Informing us if you suspect unauthorized account activity.

Retention of Personal Information

The period for which we retain personal information depends on factors including:

• The need to provide the Services;
• The need to fulfill orders;
• The need to maintain an account;
• Customer support requirements;
• Product-support and safety investigations;
• Shipping and delivery investigations;
• Return, refund, reshipment, and dispute-resolution requirements;
• Warranty or product-quality records;
• Contractual obligations;
• Tax and accounting obligations;
• Legal and regulatory requirements;
• Fraud prevention;
• Security requirements;
• The need to establish, exercise, or defend legal claims.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it according to applicable law and our record-retention procedures.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal exceptions.

Right to Access or Know

You may have the right to request:

• Confirmation of whether we process your personal information;
• Access to personal information we maintain about you;
• Information about the categories of personal information collected;
• Information about the purposes for which information is used;
• Information about categories of recipients.

Right to Delete

You may have the right to request deletion of some or all personal information we maintain about you.

We may retain information where permitted or required for purposes such as:

• Completing transactions;
• Fulfilling legal obligations;
• Maintaining tax and accounting records;
• Preventing fraud;
• Protecting security;
• Resolving disputes;
• Exercising legal rights.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable and usable format and, where applicable, request its transfer to another party.

Right to Restrict Processing

You may have the right to request restriction of certain processing activities in specified circumstances.

Right to Object

You may have the right to object to certain processing activities, including certain direct marketing or targeted advertising activities.

Right to Withdraw Consent

Where we process personal information based on consent, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

Right to Opt Out of Certain Data Uses

Where required by applicable law, you may have the right to opt out of:

• The sale of personal information;
• The sharing of personal information;
• Targeted advertising;
• Cross-context behavioral advertising;
• Certain analytics or profiling activities.

Right to Appeal

If we deny a privacy request, applicable law may give you the right to appeal our decision.

Right to Non-Discrimination

Where provided by applicable law, you have the right not to receive unlawful discriminatory treatment because you exercised a privacy right.

Submitting a Privacy Request

You may submit a privacy request by contacting:

Support@voltreya.com

Please clearly state:

• Your name;
• Your email address;
• Your relationship to Voltreya;
• The type of request;
• The state or country where you reside;
• Sufficient information for us to locate relevant records.

We may need to verify your identity before completing certain privacy requests.

Verification may require confirming information associated with your account or order.

Do not send complete government identification documents unless we specifically request them and provide an appropriate submission method.

Where permitted by law, you may authorize an agent to submit a request on your behalf.

We may request:

• Proof that the agent is authorized;
• Verification of your identity;
• Direct confirmation that you authorized the request.

We will respond within the period required by applicable law.

Privacy Rights of California Residents

If you are a California resident and applicable California privacy laws apply to Voltreya’s processing of your information, you may have the right to:

• Know the categories of personal information we collect, use, disclose, sell, or share;
• Know the categories of sources from which personal information is collected;
• Know the business or commercial purposes for collecting, using, selling, or sharing personal information;
• Know the categories of third parties to whom personal information is disclosed;
• Request access to specific pieces of personal information;
• Request deletion of personal information;
• Request correction of inaccurate personal information;
• Opt out of certain sales or sharing of personal information;
• Opt out of certain cross-context behavioral advertising;
• Limit certain uses and disclosures of sensitive personal information, where applicable;
• Exercise privacy rights without unlawful discrimination.

We do not sell personal information in the conventional sense of directly exchanging personal information for money.

However, certain activities involving advertising, analytics, Cookies, audience measurement, or remarketing may be considered a “sale” or “sharing” under applicable California privacy law.

Where available, you may manage applicable choices through:

• The Cookie Banner;
• A privacy preference tool;
• A data-sharing opt-out page;
• A “Your Privacy Choices” link;
• A supported browser-based opt-out preference signal;
• Contacting Support@voltreya.com.

Where required by applicable law and where our systems are able to recognize the signal, we will process applicable browser-based opt-out preference signals, such as Global Privacy Control, as an opt-out request for the browser or device sending the signal.

To protect privacy and account security, we may verify your identity before processing a request.

Categories of Personal Information

Depending on how you interact with the Services, we may collect categories of personal information such as:

• Identifiers, including name, email address, telephone number, IP address, account identifier, or shipping address;
• Customer records information, including contact, billing, and transaction information;
• Commercial information, including products considered or purchased, order history, and shopping activity;
• Internet or electronic network activity, including browsing, search, interaction, advertising, and device information;
• Approximate geolocation information derived from an IP address;
• Audio, electronic, visual, or similar information, including customer support records, photographs, and videos submitted by you;
• Inferences relating to shopping interests or preferences;
• Sensitive personal information where voluntarily provided or required for limited transaction, security, or legal purposes.

We collect and use these categories for the purposes described in this Privacy Policy.

We may disclose these categories to the service providers and other recipients described in this Privacy Policy.

Sale, Sharing, and Targeted Advertising Choices

Certain privacy laws define “sale” or “sharing” broadly enough to include some disclosures involving advertising Cookies, analytics, remarketing, or targeted advertising, even when no money is exchanged.

Where applicable, you may opt out through the privacy tools available on the Site.

If you clear Cookies, use a different browser, use a different device, or visit the Site in private browsing mode, you may need to renew your privacy preferences for that browser or device.

Your opt-out preference may not prevent all advertising. You may continue to see advertisements that are not based on cross-site or cross-context activity.

Marketing Email and SMS Preferences

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the applicable email.

You may stop receiving marketing text messages by following the opt-out instructions included in the message, such as replying “STOP,” where available.

Even after opting out of marketing communications, we may continue to send non-marketing communications, including:

• Order confirmations;
• Payment notifications;
• Shipping and tracking notifications;
• Account notices;
• Security notices;
• Product-safety communications;
• Return, reshipment, refund, and customer service communications;
• Legal or Service-related notices.

Do Not Track

Some browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted industry standard for responding to all Do Not Track signals, the Site may not respond to every Do Not Track signal.

Where required by applicable law, we will process legally recognized opt-out preference signals, such as Global Privacy Control, as described in this Privacy Policy.

International Users and Cross-Border Data Transfers

If you access or use the Services from outside the countries or regions in which our relevant business operations or service providers are located, personal information may be transferred to, stored in, or processed in another country or region.

This may include processing in:

• The United States;
• Hong Kong;
• Countries or regions in which Shopify operates;
• Countries or regions in which payment service providers operate;
• Countries or regions in which shipping, hosting, analytics, advertising, and customer service providers operate.

The privacy and data-protection laws of these countries or regions may differ from those in your location.

Where required by applicable law, we may rely on appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission;
• International data-transfer mechanisms recognized by relevant United Kingdom authorities;
• Applicable data-protection addenda;
• Contractual safeguards;
• Other transfer mechanisms recognized under applicable law.

Where a country or region has been formally recognized as providing an adequate level of data protection, we may rely on the applicable adequacy decision.

Complaints

If you have questions or complaints about how we process personal information, contact:

Support@voltreya.com

We will review and respond according to applicable law and the circumstances involved.

If you are dissatisfied with our response, you may have the right to submit a complaint to an applicable privacy, consumer-protection, or data-protection authority.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Email: Support@voltreya.com