Shipping policy

Shipping Policy

Last Updated: July 29, 2026

At Voltrey, we are committed to providing a smooth and reliable shopping and delivery experience.

In-stock orders are generally shipped within 72 hours after the order is placed. Please allow 1–3 business days for order processing before tracking information becomes available.

Most orders are expected to arrive within 3–5 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual delivery times may be affected by the destination, carrier capacity, holidays, weather conditions, address accuracy, and other circumstances outside our reasonable control.

Thank you for your patience and understanding.

Shipping Fees and Free Shipping Eligibility

Standard shipping to the 48 contiguous United States generally costs approximately $6 USD.

The actual shipping fee will be calculated automatically at checkout based on the order contents, shipping address, package size, and available shipping methods. The amount displayed at checkout will be the final applicable shipping charge.

Orders with a merchandise subtotal of $49.90 USD or more qualify for free standard shipping to the 48 contiguous United States.

Free shipping eligibility is calculated using the merchandise subtotal after promotional codes and other discounts have been applied.

The free shipping threshold does not include:

  • Taxes;
  • Shipping charges;
  • Gift cards;
  • Additional service fees;
  • Other applicable charges.

If the merchandise subtotal falls below $49.90 after a promotional code or another discount is applied, the order will not qualify for free shipping. The customer will be responsible for the shipping fee displayed at checkout.

If expedited, priority, or another special shipping method is available, additional charges may apply. Available shipping methods and applicable fees will be displayed at checkout.

Order Processing

Orders are generally processed within 1–3 business days.

Business days do not include Saturdays, Sundays, federal holidays, or other days when our warehouse or shipping partners are closed.

During sales events, holidays, new product launches, periods of high order volume, severe weather, or other exceptional circumstances, processing may require additional time.

Order processing may include:

  • Payment verification;
  • Address verification;
  • Product and specification confirmation;
  • Inventory allocation;
  • Picking and packing;
  • Quality inspection;
  • Shipping label preparation;
  • Transfer to the carrier.

An order confirmation email does not mean that the order has already shipped.

You will receive a separate shipping confirmation email after the package has been transferred to the carrier.

Product Version, Voltage, and Plug Selection

Before completing an order, customers are responsible for confirming that the selected product version, voltage specification, plug type, quantity, and shipping address are correct.

Voltrey products must only be used with compatible electrical systems and within the specifications stated on the product page, packaging, product label, or instruction manual.

Once an order has entered processing or shipment, we may be unable to change the product version, voltage specification, plug type, quantity, shipping address, or other order details.

Selecting an incompatible voltage, plug type, or product version does not automatically indicate a product defect.

Contact Support@voltrey.com as soon as possible if you notice an error in your order.

Shipping Restrictions

We currently do not ship to:

  • Alaska (AK);
  • Hawaii (HI);
  • Puerto Rico (PR);
  • The U.S. Virgin Islands (VI);
  • Military bases or military postal addresses, including APO, FPO, and DPO addresses;
  • Remote locations that can only be reached by aircraft or ferry;
  • Addresses that cannot be serviced by our available carriers.

Certain locations may also be unavailable because of carrier restrictions, local regulations, product specifications, package limitations, or other delivery requirements.

To confirm whether your address is eligible for shipping, contact our customer service team at Support@voltrey.com before placing your order.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please confirm the following information before completing checkout:

  • Recipient’s full name;
  • Street address;
  • Apartment, suite, building, or unit number;
  • City;
  • State;
  • ZIP code;
  • Telephone number;
  • Email address.

Voltrey is not responsible for delivery delays, failed deliveries, additional carrier charges, or returned packages caused by:

  • An incorrect or incomplete address;
  • Missing apartment, suite, or unit information;
  • An incorrect ZIP code;
  • An incorrect recipient name;
  • An invalid telephone number;
  • An address that cannot be accessed by the carrier;
  • The customer’s failure to respond to the carrier;
  • The customer’s refusal to accept delivery.

Contact Support@voltrey.com immediately if you need to correct your shipping information.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address change can be completed after the order enters processing.

Once an order has shipped, the address generally cannot be changed.

Carrier redirection, interception, storage, and return fees may be charged to the customer when the address error was not caused by Voltrey.

Order Tracking

After your order ships, you will receive a shipping confirmation email containing the tracking number or tracking link.

Tracking information generally becomes active within 24 hours after the carrier receives the package.

Please note:

  • Tracking updates may be delayed during holidays or periods of high shipping volume;
  • Carriers may require 48–72 hours to update tracking information;
  • A shipping label may be created before the carrier physically scans the package;
  • Some package movements may not appear immediately;
  • International, regional, or partner-carrier transfers may cause temporary gaps in tracking information.

If you are unable to track your package, contact us at Support@voltrey.com.

We will generally respond within 48 hours after receiving your message.

Delayed Shipments

If your order is delayed beyond the estimated delivery period, contact us at:

Support@voltrey.com

Please include:

  • Your order number;
  • The recipient’s name;
  • The shipping address;
  • The tracking number;
  • A brief description of the issue.

We will contact the carrier or review the available tracking information and assist you in determining the package status.

Delivery estimates are not guarantees. Carrier delays caused by weather, holidays, transportation disruptions, local delivery conditions, labor shortages, natural disasters, incorrect addresses, or other circumstances outside Voltrey’s control may require additional delivery time.

A delay does not automatically mean that a package has been lost.

Split Shipments

An order containing multiple products or quantities may be divided into more than one shipment.

Products may be shipped separately because of:

  • Different warehouse locations;
  • Product availability;
  • Package size or weight limitations;
  • Carrier requirements;
  • Fulfillment efficiency;
  • Safety or packaging requirements.

Each package may have a separate tracking number and delivery date.

Receiving only part of an order does not necessarily mean that items are missing.

Please review all shipping confirmation emails and tracking numbers associated with your order.

If you have not received the remaining items within seven days after the first package is delivered, contact Support@voltrey.com.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, first:

  • Check your front door, side door, porch, garage, mailbox, reception area, property office, mailroom, and parcel locker;
  • Ask family members, roommates, neighbors, building staff, or reception personnel whether they accepted the package;
  • Check whether the carrier placed the package in a secure or concealed location;
  • Review any delivery photograph or delivery note provided by the carrier;
  • Contact the local carrier office or delivery provider to confirm the delivery location;
  • Allow up to 24 hours, as some carriers may mark a package as delivered shortly before the physical delivery is completed.

If you still cannot locate the package, contact Support@voltrey.com within seven days after the tracking information first shows “Delivered.”

Please provide:

  • Your order number;
  • The tracking number;
  • Confirmation of the shipping address;
  • Details of the steps you have taken to locate the package;
  • Any information provided by the carrier.

We will assist with a carrier inquiry where reasonably possible.

The final resolution may depend on the carrier’s investigation, delivery records, delivery photograph, GPS information, signature records, and other available evidence.

Voltrey cannot guarantee a replacement or refund when the carrier confirms delivery to the correct address, but we will review the circumstances and available evidence.

Lost Packages

A package will not automatically be considered lost because tracking information has temporarily stopped updating.

Before opening a lost-package investigation, the carrier may require a waiting period.

If tracking information has not updated for more than seven days, contact Support@voltrey.com.

We may request that you:

  • Confirm the shipping address;
  • Contact the local carrier office;
  • Wait for the carrier’s required investigation period;
  • Complete a lost-package declaration;
  • Provide identification or other information requested by the carrier;
  • Confirm that the package has not been received by another person at the address.

If the carrier confirms that the package was lost during transportation, Voltrey may provide an eligible reshipment, replacement, or refund, depending on the circumstances and product availability.

Damaged Packages

Please inspect the package and product as soon as possible after delivery.

If the shipping package or product arrives damaged, contact Support@voltrey.com within seven days after delivery.

Please include:

  • Your order number;
  • The product name;
  • A description of the damage;
  • Clear photographs of the shipping package;
  • A photograph of the shipping label;
  • Clear photographs or video of the damaged product;
  • Photographs of the product packaging and accessories.

Do not discard the shipping box, packaging materials, damaged product, accessories, or shipping label until the claim has been reviewed.

The carrier or Voltrey may require these materials to process a shipping damage claim.

For electrical safety, do not connect a product to power if the housing, plug, cable, connector, packaging, or internal components appear damaged.

Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address, incomplete recipient information, failed delivery attempts, the customer’s failure to respond to the carrier, or another reason caused by the customer, the order may be treated as a returned order.

The following amounts may be deducted from an eligible refund:

  • Original shipping charges;
  • Return shipping charges;
  • Carrier interception or redirection fees;
  • Storage or handling fees;
  • A processing and restocking fee equal to 15% of the merchandise subtotal;
  • Other applicable carrier fees.

Refunds for refused or undeliverable packages will generally be processed only after the returned package has been received and inspected by our warehouse.

If the package or product is damaged, incomplete, used, modified, or no longer suitable for resale, additional deductions may apply or the order may be ineligible for a refund.

Order Cancellations

You may contact us to request an order cancellation within 24 hours after placing the order, provided that the order has not yet shipped.

Eligible orders cancelled within this period will receive a full refund without an order processing fee.

If an order has already shipped within 24 hours after it was placed, it cannot be cancelled free of charge.

Because the order may have entered picking, packing, warehouse dispatch, shipment interception, or carrier transportation, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted if you request cancellation, shipment interception, refusal of delivery, or return of the order.

If more than 24 hours have passed and the order has not yet shipped, you may still contact us to request cancellation.

Because the order may have entered payment review, inventory preparation, warehouse processing, picking, or packaging, a processing fee equal to 15% of the merchandise subtotal may be deducted from the refund.

Orders that have already shipped cannot be directly cancelled.

Requests to intercept, refuse, return, or refund a shipped order will be handled under the applicable Return Policy and Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted.

Original shipping charges, return shipping costs, carrier interception charges, and other applicable fees may also be non-refundable.

If an order is cancelled because of an out-of-stock product, inability to fulfill the order, a significant shipping delay, or another issue caused by Voltrey, we will issue a full refund for the unshipped order without charging an order processing fee.

To request cancellation, contact Support@voltrey.com as soon as possible and include your order number.

Frequently Asked Questions

Can I change my shipping address?

A shipping address may only be changed before the order ships and before the warehouse completes processing.

Contact:

Support@voltrey.com

We will make reasonable efforts to assist, but we cannot guarantee that the change can be completed after the order enters processing.

Once the package has shipped, the address generally cannot be changed.

What should I do if tracking has not updated?

Tracking information may require 48–72 hours to update after shipment.

If tracking information has not updated for more than seven days, contact Support@voltrey.com.

If fewer than seven days have passed, please allow additional time for the carrier to update the tracking information.

Why did I receive only part of my order?

Your order may have been divided into multiple packages.

Different packages may travel through different warehouses, routes, or carriers and may not arrive at the same time.

Please wait seven days after receiving the first package.

If you still have not received all items, contact Support@voltrey.com and provide your order number and all available tracking numbers.

Tracking says delivered, but I did not receive the package. What should I do?

First:

  • Check the entrance, mailbox, parcel locker, reception area, property office, garage, and other secure delivery areas;
  • Ask family members, roommates, neighbors, and building staff;
  • Review the carrier’s delivery photograph or delivery note;
  • Contact the local carrier office.

If the package still cannot be located, contact Support@voltrey.com within seven days after the tracking information shows “Delivered.”

We will assist with a carrier inquiry. The final outcome may depend on the carrier’s investigation.

Can I change the product voltage or plug type after placing an order?

Contact Support@voltrey.com immediately.

We may be able to change the product version before the order enters processing.

Once the order has been processed or shipped, the voltage specification, plug type, and product version generally cannot be changed.

Customers are responsible for confirming product compatibility before completing checkout.

Contact Us

If you have questions about shipping, delivery, tracking, order changes, delayed packages, or missing packages, please contact us:

Email: Support@voltrey.com
Phone: +1 213-656-6397