Privacy policy

Last Updated: July 24, 2026

This Privacy Policy describes how Drnutri (“Drnutri,” the “Site,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects your personal information when you visit drnutribeauty.com, use our services, purchase our products, or otherwise communicate or interact with us. These activities are collectively referred to as the “Services.”

In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, account holders, marketing subscribers, and other individuals whose personal information we process under this Privacy Policy.

Please read this Privacy Policy carefully. It explains how we collect, use, disclose, retain, and protect your personal information, as well as the rights and choices that may be available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please stop accessing or using the Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal obligations, or regulatory requirements.

The updated Privacy Policy will be posted on the Site, and the “Last Updated” date at the top of this page will be revised.

Where required by applicable law, we may also notify you of material changes by email, through a notice on the Site, or by another appropriate method.

How We Collect and Use Personal Information

To provide the Services, we may collect personal information through the following sources:

Information you provide directly to us;
Information collected automatically when you access or use the Site;
Information provided by Shopify, payment providers, shipping providers, and other service providers;
Information provided by advertising, marketing, analytics, and social media partners;
Information obtained from other lawful sources where permitted by applicable law.

In addition to the specific purposes described in this Privacy Policy, we may use the information we collect to:

Communicate with you;
Provide, maintain, and improve the Services;
Process orders, payments, shipping, returns, and refunds;
Comply with legal, regulatory, tax, and accounting obligations;
Enforce our Terms of Service and other policies;
Protect the Services and our legal rights;
Protect our customers and other individuals;
Prevent fraud, misuse, security incidents, and unlawful activity.
Personal Information We Collect

The types of personal information we collect depend on how you interact with the Site and the Services.

Information You Provide Directly
Contact Information

This may include:

Name;
Mailing address;
Billing address;
Shipping address;
Telephone number;
Email address.
Order and Transaction Information

This may include:

Name;
Billing address;
Shipping address;
Order number;
Products purchased;
Payment confirmation information;
Payment method type;
Transaction status;
Refund or payment dispute information;
Email address;
Telephone number.
Account Information

This may include:

Username;
Password;
Account preferences;
Security verification information;
Account activity records.

Please do not share your password or other account login information with anyone.

Shopping and Website Interaction Information

This may include:

Products and pages viewed;
Search history;
Products added to your shopping cart;
Saved or favorited products;
Purchase history;
Coupon or promotional offer usage;
Interactions with the Site and Services.
Customer Support Information

This may include information you provide when contacting us, submitting an inquiry, requesting a return or refund, submitting a complaint, or participating in a survey, such as:

The contents of your inquiry;
Order-related issues;
Product photographs or videos;
Shipping labels;
Communications with our customer service team.
Sensitive Information Notice

Please do not submit unnecessary medical records, diagnosis information, detailed medical histories, government identification numbers, or other highly sensitive information through the Site, forms, reviews, email, or customer support channels.

If you voluntarily provide health-related information concerning a product experience, skin discomfort, sensitivity, product quality concern, or customer service request, we will process that information only to the extent reasonably necessary to:

Respond to your inquiry;
Process a customer service request, return, refund, or complaint;
Conduct a product quality or safety investigation;
Comply with applicable legal and regulatory obligations.

Certain features of the Services may require you to provide specific information. If you choose not to provide that information, we may be unable to provide the relevant feature or Service.

Information Collected Through Cookies and Similar Technologies

When you access or use the Services, we may automatically collect information about your device and use of the Services. We refer to this information as “Usage Data.”

We may use technologies including:

Cookies;
Pixels or pixel tags;
Web beacons;
Software development kits;
Tags and scripts;
Local storage technologies;
Third-party analytics and advertising technologies;
Other similar tracking technologies.

Automatically collected information may include:

Device type and device identifiers;
Operating system;
Browser type and language;
IP address;
Approximate geographic location;
Network connection information;
Dates and times of visits;
Pages and products viewed;
Referring and exit pages;
Clicks, scrolling, and website interaction activity;
Shopping cart and checkout activity;
Advertising and marketing email interaction information.

For more information, please review our Cookie Policy.

Information We Receive From Third Parties

We may receive personal information from third parties that provide services to us or assist us in operating our business.

Shopify and Website Service Providers

Our online store is powered by Shopify. Shopify may process information relating to your visit to the Site, account creation, order submission, checkout, and use of related services.

Shopify may process personal information according to its own privacy policies and applicable agreements.

Payment Service Providers

When you make a purchase, your payment information is generally processed by third-party payment service providers to:

Process payments;
Verify transactions;
Process refunds;
Prevent fraud;
Manage payment disputes;
Assist with order completion.

We generally do not directly store complete credit card numbers, debit card numbers, or complete payment account credentials.

We may receive limited payment-related information, including:

Payment confirmation information;
Payment method type;
Billing address;
Transaction amount;
Transaction status;
Limited transaction identifiers provided by the payment provider.

Payment service providers process payment information according to their own privacy policies and security standards.

Shipping and Order Fulfillment Providers

We may receive the following information from warehouses, fulfillment providers, carriers, and shipping partners:

Tracking status;
Delivery confirmation;
Address verification results;
Returned or refused delivery information;
Shipping exception or damage reports.
Advertising, Analytics, and Marketing Partners

We may receive information from advertising platforms, analytics providers, social media platforms, email marketing providers, and other marketing partners, including:

Advertising interaction data;
Marketing campaign performance;
General audience information;
Website visit and conversion information;
Email opening and click information.

We process information received from third parties according to this Privacy Policy. Third parties may also process information independently according to their own privacy policies.

We are not responsible for the accuracy of information supplied by third parties or for their independent privacy practices.

Automatic Collection Technologies

We or our service providers and partners may automatically collect information when you:

Visit the Site;
Browse products;
Create an account;
Add a product to your shopping cart;
Complete checkout or make a purchase;
Open an email from us;
Click a link in one of our emails;
Interact with an advertisement or social media content.

Technologies used to collect this information may include:

Cookies;
Pixel tags;
Web beacons;
Software development kits;
Third-party code libraries;
Tag management tools;
Analytics and advertising technologies.
How We Use Personal Information
Providing Products and Services

We may use your personal information to:

Process payments and transactions;
Confirm and fulfill orders;
Arrange warehousing, packaging, and shipping;
Send order confirmations, shipping notices, and tracking updates;
Process returns, exchanges, cancellations, and refunds;
Manage your account;
Save your shopping preferences;
Provide customer support;
Publish product reviews or other content that you voluntarily submit and authorize us to display publicly;
Improve the Site and shopping experience.
Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send marketing emails;
Send promotional text messages;
Send promotional or brand communications;
Display advertisements concerning products that may interest you;
Measure advertising and marketing performance;
Create or use advertising audiences;
Personalize advertisements and website content;
Conduct remarketing campaigns.

Where required by applicable law, we will obtain your consent before sending marketing communications or using certain advertising technologies.

You may unsubscribe at any time by following the instructions included in the applicable email or text message.

Security and Fraud Prevention

We may use personal information to:

Verify transactions and account activity;
Identify, investigate, and prevent fraud;
Detect unlawful or suspicious activity;
Prevent account takeover;
Protect website, account, transaction, and payment security;
Enforce our policies and Terms of Service;
Protect the legal rights and interests of Drnutri, our customers, and third parties.

If you believe your account or login credentials have been compromised, contact us immediately.

Customer Communications

We may use your information to:

Respond to inquiries;
Provide customer support;
Process complaints and after-sales concerns;
Send important notices relating to orders, accounts, or Services;
Improve our products and Services;
Maintain customer and business relationships.
Cookies and Similar Technologies

Like most websites, we use Cookies, pixel tags, web beacons, software development kits, third-party code libraries, and similar technologies to:

Support the proper operation of the Site;
Save your shopping cart;
Maintain account login status;
Remember your preferences;
Improve the shopping and checkout experience;
Analyze website traffic and performance;
Understand how visitors use the Site;
Prevent fraud and misuse;
Measure advertising and marketing performance;
Provide personalized advertising where applicable.

We and our service providers, advertising partners, and analytics partners may use these technologies to collect information about your device, browser, IP address, page views, shopping cart activity, advertising interactions, and email interactions.

You may delete, restrict, or reject Cookies through your browser settings. However, disabling certain Cookies may prevent some website features from functioning properly, including:

Shopping cart functionality;
Account login;
Saved preferences;
Product recommendations;
Checkout functionality.

Where required by applicable law, we may provide a Cookie Banner or privacy preference tool that allows you to accept, reject, or manage non-essential Cookies.

You may also use the privacy choices or data-sharing opt-out tools available on the Site to manage certain advertising, analytics, or data-sharing preferences.

For additional information, please review our Cookie Policy.

How We Disclose Personal Information

Where permitted by applicable law, we may disclose personal information to the following parties.

Service Providers

We may disclose personal information to vendors that perform services on our behalf, including:

Website and information technology providers;
Shopify;
Payment service providers;
Fraud prevention providers;
Data analytics providers;
Customer service providers;
Email and SMS service providers;
Cloud storage and hosting providers;
Warehousing and order fulfillment providers;
Shipping companies and carriers;
Professional advisers, auditors, and insurers.

These service providers may process personal information only as reasonably necessary to provide their contracted services and are subject to applicable contractual and legal obligations.

Business and Marketing Partners

We may share limited information with advertising, analytics, social media, and marketing partners to:

Deliver and measure advertising;
Analyze website performance;
Conduct marketing campaigns;
Understand marketing conversions;
Improve the Services.

Certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information under the laws of some jurisdictions.

Where required by applicable law, you may manage the relevant privacy choices through our Cookie Banner, privacy preference tool, data-sharing opt-out page, or another method described in this Privacy Policy.

Third Parties Authorized by You

When you request, direct, or authorize us to disclose information to a third party, we may disclose personal information to:

Shipping providers;
Social media platforms;
Third-party login or account integration providers;
Other people or organizations designated by you.
Affiliates

We may share personal information within our corporate group or with affiliated entities for:

Internal operations;
Administration;
Customer service;
Finance and auditing;
Information security;
Legal and regulatory compliance.
Legal, Regulatory, and Security Purposes

We may disclose personal information when reasonably necessary to:

Comply with applicable law, court orders, subpoenas, or regulatory requirements;
Respond to lawful requests from law enforcement or government authorities;
Investigate fraud, security incidents, or unlawful activity;
Enforce contracts and policies;
Protect the rights, property, and safety of Drnutri, our customers, or third parties;
Establish, exercise, or defend legal claims.
Business Transactions

If we are involved in a business transaction, personal information may be disclosed or transferred as part of:

A merger;
An acquisition;
Financing;
Reorganization;
A sale of assets;
Bankruptcy;
Another change in ownership or control.
User-Generated Content

The Services may allow you to submit or publish:

Product reviews;
Comments;
Photographs;
Videos;
Other user-generated content.

Content you choose to publish publicly may be accessible to other users, search engines, and members of the public.

We cannot control how third parties view, copy, save, or use information that you voluntarily make public, and we cannot guarantee that third parties will protect such information according to this Privacy Policy.

Do not include personal information in publicly available content unless you want that information to be public.

Third-Party Websites and Links

The Site may contain links to third-party websites, applications, social media platforms, or services.

Before using a third-party website or service, you should review its:

We do not control third-party websites or services and are not responsible for their content, privacy practices, security, availability, or accuracy.

Children’s Privacy

The Services are not directed to children and are not intended for independent use by individuals who have not reached the applicable legal age in their place of residence.

We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact us at Support@drnutribeauty.com to request deletion of the information.

As of the Last Updated date of this Privacy Policy, we do not knowingly sell or share the personal information of consumers under 16 years of age.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction.

However, no method of transmission over the internet, electronic storage method, or security system can be guaranteed to be completely secure.

Do not send highly sensitive or confidential information through unsecured or unencrypted channels.

You are responsible for protecting your account password and login credentials and for signing out after using a shared device.

Retention of Personal Information

The period for which we retain personal information depends on factors including:

The need to provide the Services and fulfill orders;
The need to maintain your account;
Customer support and dispute-resolution requirements;
Return, refund, and product quality investigations;
Contractual, tax, accounting, and legal obligations;
Fraud prevention and security requirements;
The need to establish, exercise, or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

Your Privacy Rights and Choices

Depending on the laws applicable in your location, you may have some or all of the following rights.

Right to Access

You may have the right to request confirmation of whether we process your personal information and to access information we maintain about you.

Right to Delete

You may have the right to request deletion of some or all of the personal information we maintain about you, subject to legal exceptions and retention requirements.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of your personal information in a usable format and, where applicable, request its transfer to another party.

Right to Restrict Processing

You may have the right to request that we restrict the processing of personal information in certain circumstances.

Right to Object

You may have the right to object to certain processing of personal information, including certain direct marketing activities.

Right to Withdraw Consent

Where we process personal information based on your consent, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing completed before consent was withdrawn.

Right to Appeal

If we deny a privacy request, applicable law may provide you with the right to appeal our decision.

Opting Out of Certain Advertising or Data-Sharing Activities

Where required by applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for cross-context behavioral or targeted advertising.

You may submit an applicable request through the privacy preference or data-sharing opt-out tools available on the Site or by contacting Support@drnutribeauty.com.

We may need to verify your identity before completing certain privacy requests.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may request proof of authorization and verify the identity of you or your authorized agent.

Privacy Rights of California Residents

If you are a California resident and applicable California privacy laws apply to Drnutri’s processing of your information, you may have the right to:

Know the categories of personal information we collect, use, disclose, sell, or share;
Know the categories of sources from which personal information is collected;
Know the business or commercial purposes for collecting, using, selling, or sharing personal information;
Know the categories of third parties to whom personal information is disclosed;
Request access to specific pieces of personal information;
Request deletion of personal information;
Request correction of inaccurate personal information;
Opt out of certain sales or sharing of personal information;
Limit certain uses and disclosures of sensitive personal information where applicable;
Exercise your privacy rights without unlawful discrimination.

We do not sell personal information in the conventional sense of exchanging it directly for money.

However, certain activities involving advertising, analytics, Cookies, or remarketing may be considered a “sale” or “sharing” of personal information under applicable California privacy laws.

You may manage applicable choices through the Cookie Banner, privacy preference tool, data-sharing opt-out page, supported browser-based opt-out preference signals, or by contacting Support@drnutribeauty.com.

Where required by applicable law and where our systems are able to recognize the signal, we may process applicable browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

To protect your privacy and account security, we may verify your identity before processing a request.

Marketing Email and SMS Preferences

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the applicable email.

You may stop receiving marketing text messages by following the opt-out instructions included in the message, such as replying “STOP.”

Even after opting out of marketing communications, we may continue to send non-marketing communications, including:

Order confirmations;
Payment notifications;
Shipping and tracking notifications;
Account notices;
Security notices;
Return, refund, and customer service communications;
Legal or Service-related notices.
Complaints

If you have questions or complaints about how we process personal information, contact us at Support@drnutribeauty.com.

We will review and respond to the complaint according to applicable law and the circumstances involved.

If you are dissatisfied with our response, you may have the right under applicable law to submit a complaint to the relevant data protection or regulatory authority.

International Users and Cross-Border Data Transfers

If you access or use the Services from outside the United States, your personal information may be transferred to, stored in, or processed outside your country or region, including in the United States and other countries in which our service providers operate.

The data protection laws of these countries may differ from those in your location.

Where required by applicable law, we may use appropriate safeguards for international data transfers, including:

Standard Contractual Clauses approved by the European Commission;
International data-transfer mechanisms recognized by the relevant United Kingdom authorities;
Applicable data protection addenda;
Other transfer mechanisms recognized under applicable law.

Where a recipient country or region has been formally recognized as providing an adequate level of data protection, we may also rely on the applicable adequacy decision.

If you have questions about this Privacy Policy or our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Email: Support@drnutribeauty.com
This may include:

This may include:

Username;
Password;
Account preferences;
Security verification information;
Account activity records.

You should not share your password or other account login credentials with anyone.

Shopping and Website Interaction Information

This may include:

This may include information you provide when contacting us, submitting an inquiry, requesting a return or refund, submitting a complaint, or participating in a survey, such as:

The contents of your inquiry;
Order-related issues;
Product photographs or videos;
Shipping labels;
Communications with our customer service team.
Sensitive Information Notice

If you voluntarily provide health-related information in connection with a product experience, skin discomfort, sensitivity, product quality concern, or customer service request, we will process that information only to the extent reasonably necessary to:

Respond to your inquiry;
Process a customer service request, return, refund, or complaint;
Conduct a product quality or safety investigation;
Comply with applicable legal and regulatory obligations.

Certain features of the Services may require you to provide specific information. If you choose not to provide that information, we may be unable to provide the relevant feature or Service.

Information Collected Through Cookies and Similar Technologies

When you access or use the Services, we may automatically collect information about your device and use of the Services. We refer to this information as “Usage Data.”

We may use technologies including:

Automatically collected information may include:

For more information, please review our Cookie Policy.

Information We Receive From Third Parties

We may receive personal information from third parties that provide services to us or assist us in operating our business.

Shopify and Website Service Providers

Our online store is powered by Shopify. Shopify may process information relating to your visit to the Site, account creation, order submission, checkout, and use of related services.

Shopify may process personal information according to its own privacy policies and applicable agreements.

Payment Service Providers

When you make a purchase, your payment information is generally processed by third-party payment service providers to:

Process payments;
Verify transactions;
Process refunds;
Prevent fraud;
Manage payment disputes;
Assist with order completion.

We generally do not directly store complete credit card numbers, debit card numbers, or complete payment account credentials.

We may receive limited payment-related information, including:

Payment confirmation information;
Payment method type;
Billing address;
Transaction amount;
Transaction status;
Limited transaction identifiers provided by the payment provider.

Payment service providers process payment information according to their own privacy policies and security standards.

Shipping and Order Fulfillment Providers

We may receive the following information from warehouses, fulfillment providers, carriers, and shipping partners:

Tracking status;
Delivery confirmation;
Address verification results;
Returned or refused delivery information;
Shipping exception or damage reports.
Advertising, Analytics, and Marketing Partners

We may receive information from advertising platforms, analytics providers, social media platforms, email marketing providers, and other marketing partners, including:

Advertising interaction data;
Marketing campaign performance;
General audience information;
Website visit and conversion information;
Email opening and click information.

We process information received from third parties according to this Privacy Policy. Third parties may also process information independently according to their own privacy policies.

We are not responsible for the accuracy of information supplied by third parties or for their independent privacy practices.

Automatic Collection Technologies

We or our service providers and partners may automatically collect information when you:

Technologies used to collect this information may include:

We may use your personal information to:

Where permitted by applicable law, we may use personal information to:

Where required by applicable law, we will obtain your consent before sending marketing communications or using certain advertising technologies.

You may unsubscribe at any time by following the instructions included in the applicable email or text message.

Security and Fraud Prevention

We may use personal information to:

If you believe your account or login credentials have been compromised, contact us immediately.

Customer Communications

We may use your information to:

Like most websites, we use Cookies, pixel tags, web beacons, software development kits, third-party code libraries, and similar technologies to:

You may delete, restrict, or reject Cookies through your browser settings. However, disabling certain Cookies may prevent some website features from functioning properly, including:

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