Shipping Policy Return Policy Refund Policy Privacy Policy Cookie Policy Terms of service

Return Policy

At Voltreya, we value customer satisfaction and product safety. Our products undergo appropriate inspections before shipment, and we are committed to providing consistent product quality and reliable customer support.

Before placing an order, please carefully review the product description, technical specifications, voltage requirements, plug type, compatibility information, operating instructions, and intended use to confirm that the product is suitable for your electrical system and actual needs.

Electricity consumption, voltage conditions, connected devices, household wiring, electricity rates, and usage habits may vary between customers. Therefore, actual product results may vary.

Voltreya does not guarantee that a product will achieve a specific percentage of energy savings, a fixed reduction in electricity costs, or identical results in every household or electrical environment.

If you receive a product that is damaged during shipping, defective, incorrect, missing components, or unable to operate normally according to the product instructions, please contact us promptly.

Our customer service team will review the circumstances and assist with an eligible return, exchange, reshipment, partial refund, or full refund.

15-Day Return Policy

Voltreya offers a 15-day return policy.

You may request an eligible return within 15 days after receiving your order.

For returns unrelated to product quality, the product must meet the following basic requirements:

  • The product has not been used;
  • The product has not been installed;
  • The product has not been connected to an outlet, power source, or other power-supply equipment;
  • The product remains in its original condition;
  • The product remains suitable for resale.

Products that have been connected to power, installed, activated, tested, used, modified, disassembled, or damaged are generally not eligible for returns unrelated to product quality.

However, if a product has a verified manufacturing defect, shipping damage, incorrect fulfillment, or another eligible quality issue, the customer may still contact us for assistance.

Returns for Non-Quality Reasons

To request a return for a reason unrelated to product quality, contact us within 15 days after receiving the product at:

Support@voltreya.com

Eligible returned products must meet all of the following requirements:

  • The product has not been connected to an electrical outlet, extension cord, power strip, electrical appliance, or other power source;
  • The product has not been installed, activated, tested, or used;
  • The product has not been opened beyond what is reasonably necessary to inspect it;
  • The original packaging, seals, labels, protective films, and product identification markings remain intact;
  • The product has no scratches, burn marks, discoloration, deformation, impact damage, water damage, electrical damage, or other customer-caused damage;
  • The plug, housing, internal components, labels, and connection points have not been modified, repaired, removed, or disassembled;
  • All original packaging, instructions, accessories, complimentary items, adapters, and bundle items are included;
  • The product remains clean and suitable for resale.

Original shipping charges are non-refundable for returns unrelated to product quality. The customer is responsible for return shipping costs.

Depending on the order-processing status and the condition of the returned product, payment-processing fees, order-processing fees, inspection fees, repackaging fees, or restocking fees may be deducted from the refund.

Eligible non-quality returns may be subject to a processing and restocking fee of up to 15% of the merchandise subtotal.

Opened, Installed, or Used Products

Electrical products that have been installed, connected to power, activated, tested, used, modified, or disassembled are generally not eligible for return or refund for reasons unrelated to product quality.

This is because electrical products may develop signs of use, electrical contact marks, internal wear, heat exposure, plug wear, housing damage, or other conditions that affect safety and resale eligibility after being connected to power or used.

If a product that has been connected to power has a verified manufacturing defect or another eligible quality issue, the customer may still request after-sales assistance.

We will review the request based on:

  • The actual condition of the product;
  • The reported issue;
  • Photographic and video evidence;
  • The operating environment;
  • Voltage compatibility;
  • Whether the product was used according to the instructions.

Product Compatibility and Performance

Customers are responsible for reviewing the product specifications before purchase and confirming compatibility with:

  • Local voltage;
  • Power frequency;
  • Plug type;
  • Outlet type;
  • Household electrical system;
  • Intended operating environment.

Voltreya products must only be used within the voltage range and operating conditions stated on the product page, packaging, product label, or instruction manual.

Changes in electricity bills, electricity consumption, power factor, voltage stability, appliance performance, or other results do not automatically indicate that the product is defective.

Actual results may be affected by:

  • Household wiring conditions;
  • Voltage fluctuations;
  • Types of connected appliances;
  • Appliance condition and power consumption;
  • Standby power consumption;
  • Product usage duration and frequency;
  • Local electricity rates;
  • Metering methods;
  • Existing power factor;
  • Electrical load;
  • Local electrical infrastructure;
  • Seasonal changes in electricity usage.

Voltreya does not guarantee a specific amount or percentage of energy savings.

If a return request is based solely on the customer not achieving an expected reduction in electricity costs, without evidence of a product defect, the request will generally be treated as a non-quality return and must meet the applicable return conditions.

Shipping Damage, Quality Issues, Incorrect Items, or Missing Items

If any of the following occurs, contact us within seven days after receiving your order at:

Support@voltreya.com

Applicable situations include:

  • The product was damaged during shipping;
  • The shipping package or product packaging is seriously damaged;
  • The product housing, plug, connection point, or another component is broken;
  • The product has visible burn marks, deformation, loose components, or abnormal damage upon arrival;
  • The product does not power on when correctly used with a compatible outlet;
  • The product produces an unusual odor, sound, excessive heat, or another abnormal condition during initial use;
  • You received an incorrect product;
  • The order is missing a product, accessory, adapter, instruction manual, or bundle item;
  • The product has an apparent manufacturing defect.

If the product produces smoke, sparks, severe heat, melting, unusual odors, abnormal sounds, or visible electrical damage, immediately disconnect it from the power source when it is safe to do so and stop using it.

When contacting us, please provide:

  • Your order number;
  • The name of the affected product;
  • A detailed description of the issue;
  • The voltage and outlet type used;
  • Information about the connected appliance or operating environment;
  • Clear photographic or video evidence;
  • A photograph of the product label and specifications;
  • Photographs of the shipping package, shipping label, and product packaging;
  • Photographs showing visible damage;
  • A video showing the product issue, where safe and reasonably possible.

Do not continue testing a product that appears to present an electrical safety risk.

After reviewing the information you provide, Voltreya may offer:

  • Troubleshooting assistance;
  • Product replacement;
  • Reshipment;
  • Partial refund;
  • Return authorization;
  • Full refund.

Shipping damage, incorrect items, missing items, and apparent product-quality issues must be reported within seven days after delivery.

If we do not receive the report and reasonably requested evidence within the stated period, we may consider the order to have been delivered in acceptable condition and may be unable to provide an exchange, compensation, reshipment, or refund.

Review of Electrical Issues

For product-safety and fraud-prevention purposes, Voltreya may require additional evidence before approving a return, replacement, or refund involving an electrical or product-performance issue.

Additional evidence may include:

  • Additional photographs or videos;
  • Local voltage and frequency information;
  • Photographs of the outlet or power source used;
  • A photograph of the product identification label;
  • Information about connected appliances;
  • Confirmation that the product was used according to the instructions;
  • Basic troubleshooting that can be completed safely;
  • Return of the product for inspection.

While an after-sales request is under review, customers must not open, repair, disassemble, bypass, or modify the product.

Unauthorized disassembly or modification may prevent us from identifying the original cause of the issue and may make the product ineligible for return, replacement, or refund.

Damage Caused by Incorrect or Unsafe Use

Voltreya is generally not responsible for product damage or malfunction caused by:

  • Use with an incompatible voltage, frequency, plug, adapter, or outlet;
  • Use outside the product’s stated specifications;
  • Connection to a damaged, loose, wet, overheated, overloaded, or improperly wired outlet;
  • Use of unauthorized adapters, voltage converters, extension cords, or modified wiring;
  • Exposure to water, moisture, condensation, fire, excessive heat, dust, impact, or corrosive substances;
  • Incorrect installation or operation;
  • Use in a commercial, industrial, outdoor, or high-load environment when the product is intended only for ordinary indoor household use;
  • Opening, modifying, repairing, disassembling, or damaging the product structure;
  • Accidents, misuse, negligence, or improper storage;
  • Power surges, lightning, grid failures, wiring faults, or other external electrical events outside the product’s intended operating conditions;
  • Failure to follow the product instructions, warnings, and safety information.

Products damaged by incorrect voltage, improper installation, unsafe outlets, unauthorized modification, customer misuse, or external electrical conditions are generally not eligible for return, replacement, or refund.

Items Not Eligible for Return or Refund

Returns and refunds are generally not available in the following circumstances:

  • The return request is submitted after the applicable return period;
  • Shipping damage, incorrect items, missing items, or apparent defects are not reported within seven days after delivery;
  • The product has been installed, connected to power, activated, tested, or used, and no verified quality issue exists;
  • The product has been opened, disassembled, repaired, modified, or altered;
  • The original serial number, label, safety warning, product identification marking, or specification label has been removed or damaged;
  • The product has scratches, burn marks, discoloration, water damage, impact damage, deformation, broken components, or other customer-caused damage;
  • The product was used with an incompatible voltage, plug, adapter, electrical system, appliance, or operating environment;
  • The issue was caused by incorrect installation, misuse, overloading, unsafe wiring, a damaged outlet, water exposure, an external electrical event, or failure to follow the instructions;
  • The request is based solely on failure to achieve an expected percentage of energy savings or reduction in electricity costs;
  • The request is based on subjective dissatisfaction with the product’s appearance, packaging, size, indicator light, sound, or another non-defective characteristic;
  • Delivery failed because the customer provided an incorrect address, incomplete recipient information, refused delivery, or was unavailable to receive the package;
  • The product was returned without prior authorization from Voltreya;
  • The product was purchased from an unauthorized third-party seller or website;
  • The item was provided as a gift, free accessory, promotional product, or complimentary item, unless it has a verified quality issue;
  • The product was clearly marked as final sale, clearance, or non-returnable at the time of purchase.

Nothing in this Policy is intended to limit any mandatory consumer rights provided by applicable law.

Order Cancellations

You may contact us to request an order cancellation within 24 hours after placing the order, provided that the order has not yet shipped.

Eligible orders will receive a full refund without an order-processing fee.

If the order has already shipped within 24 hours after it was placed, it cannot be cancelled free of charge.

Because the order may already have entered picking, packing, warehouse dispatch, shipment interception, or carrier transportation, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted if the customer requests shipment interception, refuses delivery, or returns the order.

If more than 24 hours have passed but the order has not yet shipped, you may still contact us to request cancellation.

Because the order may already have entered payment review, inventory preparation, warehouse processing, picking, or packaging, a processing fee equal to 15% of the merchandise subtotal may be deducted from the refund.

Orders that have already shipped cannot be directly cancelled.

Returns, shipment interception, or refusal of delivery for shipped orders will be handled under this Return & Refund Policy.

Eligible returned orders may be subject to the following deductions:

  • A processing and restocking fee equal to 15% of the merchandise subtotal;
  • Original shipping charges;
  • Return shipping costs;
  • Shipment-interception fees;
  • Other related carrier fees.

If an order is cancelled because of a Voltreya product being out of stock, inability to fulfill the order, a significant shipping delay, or another issue caused by Voltreya, we will provide a full refund for the unshipped order without charging an order-processing fee.

To request cancellation, contact us as soon as possible at:

Support@voltreya.com

Please include your order number in the email.

Order Changes

Before Shipment

To request a change to the shipping address, contact information, product quantity, or other order information, contact us as soon as possible at:

Support@voltreya.com

We will make reasonable efforts to assist, but we cannot guarantee that a change can be completed if the order has entered payment review, warehouse processing, packaging, or shipment.

Before completing checkout, customers are responsible for confirming the accuracy of:

  • Shipping address;
  • Contact information;
  • Product version;
  • Plug type;
  • Voltage specification;
  • Quantity.

After Shipment

Once an order has shipped, the shipping address, shipping method, product version, plug type, voltage specification, and order contents generally cannot be changed.

If a customer requests shipment interception or an address change, additional carrier charges may apply.

Unless the change is required because of an error caused by Voltreya, the customer will be responsible for the applicable charges.

Refused or Undeliverable Packages

If a customer refuses a shipped order, or if a package is returned because of:

  • No one being available to receive it;
  • An incorrect address;
  • Incomplete recipient information;
  • Failure to complete import or delivery requirements;
  • Another reason caused by the customer,

we may deduct the following amounts from the refund:

  • A processing and restocking fee equal to 15% of the merchandise subtotal;
  • Original shipping charges;
  • Return shipping charges;
  • Shipment-interception or redirection fees;
  • Storage, customs-clearance, handling, or other fees charged by the carrier.

If a refused or undeliverable package is returned to our warehouse, the order will be handled as a returned order.

A refund will only be processed after our warehouse receives and inspects the returned product.

If the product is damaged, missing components, used, or no longer suitable for resale, additional deductions may apply, or the product may be ineligible for a refund.

Return or Exchange Eligibility

All return and exchange requests must receive prior approval from Voltreya.

Products returned without approval may not be identifiable, traceable, or processable and may therefore be ineligible for a refund or exchange.

For returns unrelated to product quality, all of the following requirements must be met:

  • The request is submitted within 15 days after receiving the product;
  • The product has not been installed, connected to power, activated, tested, or used;
  • The product remains in its original condition and is suitable for resale;
  • All original packaging, instructions, accessories, adapters, complimentary items, and bundle items are included;
  • The product has not been damaged, opened, disassembled, modified, repaired, or improperly handled;
  • The original labels, specifications, serial numbers, and safety markings remain intact;
  • Return authorization has been obtained through Support@voltreya.com.

To request a return or exchange, contact:

Support@voltreya.com

Please provide:

  • Your order number;
  • Proof of purchase;
  • The reason for the return or exchange;
  • Photographs of the product and packaging;
  • Photographs of the product label and serial number;
  • Other evidence reasonably requested by our customer service team.

After the request is approved, we will send the applicable return instructions and return address by email.

Do not return a product before receiving return authorization.

Products sent to an address not designated by Voltreya may be lost, refused, delayed, or ineligible for a refund.

Return Shipping

For returns unrelated to product quality, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return process is complete.

Voltreya is not responsible for returned packages that are:

  • Lost in transit;
  • Delayed;
  • Damaged during transportation;
  • Misdirected;
  • Sent to an unauthorized address.

For a verified manufacturing defect, shipping damage, incorrect item, or missing item, Voltreya will determine an appropriate resolution after reviewing the after-sales request.

Depending on the circumstances, we may provide:

  • A prepaid return label;
  • Reimbursement of reasonable return shipping costs;
  • Product replacement;
  • Reshipment;
  • Partial refund;
  • Full refund.

Do not purchase expedited return shipping or incur additional charges without Voltreya’s prior written approval.

Return Process

  1. If the product was purchased through voltreya.com, contact Support@voltreya.com.
  2. Provide your order number, receipt, or other proof of purchase so that we can verify the order.
  3. Explain the reason for the return and provide the requested photographs, videos, product information, and other supporting materials.
  4. After the return request has been reviewed and approved, we will send the return instructions and applicable return address by email.
  5. Package the product securely. We recommend using the original packaging whenever possible and including all instructions, accessories, adapters, complimentary items, and bundle items.
  6. Return the product according to the instructions provided. For returns unrelated to product quality, the customer is responsible for return shipping costs.
  7. After our warehouse receives the returned product, it will be inspected for condition, signs of use, missing components, damage, modification, and return eligibility.
  8. Eligible refunds are generally processed within 72 hours after the inspection is completed.
  9. The refund will be issued to the original payment method.

After Voltreya issues the refund, the time required for it to appear in your account depends on your bank, credit card company, or payment provider.

Refunds generally take 3–7 business days to appear.

Refund Amount

For an approved full refund involving a verified issue caused by Voltreya, the eligible product purchase amount will generally be refunded to the original payment method.

For returns unrelated to product quality, the following amounts may be deducted:

  • Original shipping charges;
  • Return shipping costs;
  • A processing and restocking fee of up to 15% of the merchandise subtotal;
  • Costs associated with missing accessories, packaging, adapters, instructions, complimentary items, or bundle items;
  • Carrier interception, redirection, storage, customs-clearance, or return fees;
  • Loss in product value caused by handling beyond what was reasonably necessary to inspect the product;
  • Costs associated with product damage or missing components discovered during the return inspection.

Taxes will be handled according to applicable law and the original transaction.

Promotional codes, discounts, bundle pricing, and other order-level promotions may affect the final refund amount.

Partial Refunds

We may provide a partial refund when:

  • Only part of an order is missing or affected;
  • The customer chooses to keep a product with a minor verified issue;
  • The returned product is missing packaging, accessories, instructions, adapters, complimentary items, or bundle items;
  • The product has minor damage or handling marks but remains eligible for a partial refund;
  • Only part of a bundle or multi-item order qualifies for a refund;
  • Voltreya and the customer agree in writing to another partial-refund resolution.

The amount of the partial refund will depend on the circumstances.

Where reasonably possible, we will inform the customer of the refund amount before issuing it.

Exchanges and Reshipments

Approved exchange and reshipment requests are subject to product availability.

If a product has a verified manufacturing defect, shipping damage, missing component, or fulfillment error, Voltreya may provide an exchange or reshipment instead of a refund.

The replacement product may be the same model.

If the original model is unavailable, we may offer a comparable model with the customer’s agreement.

Unless otherwise required by applicable law or expressly stated by Voltreya in writing, a replacement product generally does not restart or extend the original return period.

Voltreya may require the customer to return the original product before a replacement product is shipped.

If the customer fails to return the original product as required, the replacement request may be cancelled, or the customer may be charged for the replacement product.

Late or Missing Refunds

If you have not received your refund, first check the bank account, credit card, or original payment account used for the purchase.

Next, contact your credit card company or payment provider.

Refunds may require additional internal processing time before appearing in your account.

You may also contact your bank to confirm the refund status.

Banks, credit card companies, and payment providers generally require 3–7 business days to process a refund after it has been issued.

If you have completed these steps but still have not received your refund, contact:

Support@voltreya.com

We will assist you in checking the refund status.

Products Purchased From Third-Party Sellers

This Return & Refund Policy applies only to products purchased directly through voltreya.com.

If a product was purchased through:

  • A third-party marketplace;
  • A retailer;
  • A reseller;
  • A distributor;
  • A social media store;
  • Another third-party seller,

the return or refund request must generally be submitted through the original place of purchase and will be subject to that seller’s return and refund policy.

Voltreya may provide product information or basic troubleshooting assistance, but we may be unable to directly refund an order that was not purchased through our official website.

Safety Notice

Voltreya products must only be operated according to the specifications, warnings, and instructions provided with the product.

Do not continue using a product if:

  • The product appears damaged;
  • The product is wet or has been exposed to water;
  • The plug or another component is loose;
  • The housing is cracked;
  • The product shows burn marks;
  • The product has melted;
  • The product is deformed;
  • The product otherwise appears unsafe.

Do not connect the product to:

  • An incompatible voltage;
  • A damaged outlet;
  • An overloaded power strip;
  • A loose outlet;
  • A wet environment;
  • An unauthorized electrical adapter.

Voltreya products are not a substitute for:

  • Properly installed circuit breakers;
  • Fuses;
  • Grounding systems;
  • Professional surge-protection devices;
  • Electrical-wiring maintenance;
  • Inspection by a qualified electrician.

If your electrical system experiences repeated circuit-breaker trips, sparks, burning odors, abnormal heat, electrical noise, loose outlets, damaged wiring, or other electrical issues, stop using the product and consult a qualified electrician.

Changes to This Policy

Voltreya may update this Return & Refund Policy from time to time to reflect changes in our products, operations, customer service procedures, or applicable requirements.

The updated version will be posted on our website with a revised “Last Updated” date.

Unless otherwise required by applicable law, the version of this Policy in effect at the time of purchase will generally apply to the relevant order.

Contact Us

If you have questions about returns, exchanges, reshipments, refunds, product issues, or order cancellations, please contact us:

Email: Support@voltreya.com