Refund Policy

At Voltrey, customer satisfaction and product safety are important to us. Our products are inspected before shipment, and we are committed to providing consistent product quality and reliable customer support.

Before placing an order, please carefully review the product description, technical specifications, voltage requirements, plug type, compatibility information, operating instructions, and intended use to determine whether the product is suitable for your electrical system and personal needs.

Energy consumption, voltage conditions, connected appliances, household wiring, local electricity rates, and usage patterns vary between customers. Therefore, individual results may differ, and Voltrey does not guarantee a specific percentage of energy savings, a fixed reduction in electricity bills, or identical results in every home or electrical environment.

If you receive a product that is damaged, defective, incorrect, incomplete, or unable to operate as described, please contact us promptly. Our customer service team will review the circumstances and assist with an eligible return, replacement, reshipment, partial refund, or full refund.

15-Day Return Policy

Voltrey offers a 15-day return policy. You may request an eligible return within 15 days after receiving your order.

For returns unrelated to product quality, the product must be unused, uninstalled, not connected to an electrical outlet or power supply, in its original condition, and suitable for resale.

Products that have been connected to power, installed, modified, disassembled, damaged, or used may not be eligible for a non-quality return.

This restriction does not prevent customers from reporting a verified manufacturing defect, shipping damage, incorrect item, or other eligible product quality issue.

Returns for Non-Quality Reasons

To request a return for a reason unrelated to product quality, contact us at Support@voltrey.com within 15 days after receiving the product.

Eligible returned products must meet all of the following requirements:

The product has not been connected to an electrical outlet, extension cord, power strip, appliance, or other power source;
The product has not been installed, activated, tested, or used;
The product has not been opened beyond what is reasonably necessary to inspect the item;
The original packaging, seals, labels, protective films, and product identification markings remain intact;
The product has no scratches, burn marks, discoloration, deformation, impact damage, liquid damage, electrical damage, or other customer-caused damage;
The plug, housing, internal components, labels, and connection points have not been modified, repaired, removed, or disassembled;
All original packaging, instructions, accessories, gifts, adapters, and bundle items are included;
The product remains in a clean condition suitable for resale.

Original shipping charges are non-refundable for returns unrelated to product quality. The customer is responsible for return shipping costs.

Depending on the condition of the returned product and the status of the order, payment processing, order processing, inspection, repackaging, or restocking fees may be deducted from the refund.

A processing and restocking fee of up to 15% of the merchandise subtotal may apply to eligible non-quality returns.

Opened, Installed, or Used Products

Electrical products that have been installed, connected to power, activated, tested, used, modified, or disassembled are generally not eligible for return or refund for reasons unrelated to product quality.

This is because electrical products may develop signs of use, electrical exposure, internal wear, heat exposure, plug wear, housing damage, or other conditions that prevent them from being safely resold.

A product that has been connected to electricity may still be eligible for assistance when there is a verified manufacturing defect or another eligible product quality issue.

Any such request will be reviewed based on the product condition, reported issue, available evidence, operating environment, voltage compatibility, and compliance with the product instructions.

Product Compatibility and Performance Expectations

Before purchasing, customers are responsible for reviewing the product specifications and confirming that the product is compatible with the voltage, frequency, plug type, outlet type, electrical system, and intended operating environment.

Voltrey products must only be used within the voltage range and conditions stated on the product page, packaging, label, or instruction manual.

Differences in electricity bills, energy consumption, power factor, voltage stability, appliance performance, or other results do not automatically indicate that the product is defective.

Actual results may be affected by factors including:

Household wiring conditions;
Voltage fluctuations;
Connected appliance types;
Appliance condition and power consumption;
Standby electricity usage;
Length and frequency of product use;
Local electricity rates;
Metering methods;
Existing power factor;
Electrical load;
Local electrical infrastructure;
Seasonal changes in electricity usage.

Voltrey does not guarantee a specific amount or percentage of electricity savings.

A return request based only on expectations of a particular electricity bill reduction, without evidence of a verified product defect, will generally be treated as a non-quality return and must meet the applicable return eligibility requirements.

Shipping Damage, Quality Issues, Incorrect Items, or Missing Items

The product was damaged during shipping;
The shipping package or product packaging is seriously damaged;
The product housing, plug, connector, or other component is broken;
The product shows visible burn marks, deformation, loose components, or abnormal damage upon arrival;
The product does not power on when used correctly with a compatible outlet;
The product produces an abnormal smell, sound, heat level, or operating condition during initial use;
You received the wrong product;
An item, accessory, adapter, instruction manual, or bundle component is missing;
The product has an apparent manufacturing defect.

If a product shows smoke, sparks, excessive heat, melting, unusual odors, abnormal sounds, or visible electrical damage, immediately disconnect it from the power source when it is safe to do so and stop using it.

Please include the following information in your email:

Your order number;
The name of the affected product;
A detailed description of the issue;
The voltage and outlet type used;
The appliance or electrical environment connected to the product, where applicable;
Clear photographic or video evidence;
A photograph of the product label and specifications;
Photographs of the shipping packaging, shipping label, and product packaging;
Photographs showing any visible damage;
A video showing the reported operating problem, where safe and reasonably possible.

Do not continue testing a product that appears electrically unsafe.

After reviewing the information, Voltrey may provide troubleshooting guidance, a replacement, reshipment, partial refund, return authorization, or full refund, depending on the circumstances.

Shipping damage, incorrect items, missing items, and apparent product quality issues must be reported within seven days after delivery.

If we do not receive the report and reasonably requested evidence within the stated period, we may consider the order to have been delivered in acceptable condition and may be unable to provide a replacement, compensation, exchange, or refund.

Inspection of Reported Electrical Issues

For safety and fraud-prevention purposes, Voltrey may request additional evidence before approving a return, replacement, or refund involving an electrical or performance-related complaint.

This may include:

Additional photographs or videos;
Confirmation of the local voltage and frequency;
A photograph of the outlet or power source used;
A photograph of the product identification label;
Details about connected appliances;
Confirmation that the product was used according to the instructions;
Basic troubleshooting steps that can be performed safely;
Return of the product for inspection.

Customers should not open, repair, disassemble, bypass, or modify the product while a claim is being reviewed.

Unauthorized disassembly or modification may prevent us from verifying the original cause of the issue and may make the product ineligible for return, replacement, or refund.

Damage Caused by Incorrect or Unsafe Use

Voltrey is not responsible for damage or malfunction resulting from:

Use with an incompatible voltage, frequency, plug, adapter, or outlet;
Use outside the specifications stated on the product;
Connection to damaged, loose, wet, overheated, overloaded, or improperly wired outlets;
Use with unauthorized adapters, converters, extension cords, or modified wiring;
Exposure to water, moisture, condensation, fire, excessive heat, dust, impact, or corrosive substances;
Incorrect installation or operation;
Use in a commercial, industrial, outdoor, or high-load environment when the product is intended for ordinary indoor household use;
Opening, modifying, repairing, disassembling, or tampering with the product;
Accidents, misuse, negligence, or improper storage;
Electrical surges, lightning, grid failures, wiring faults, or other external electrical events beyond the product’s stated operating conditions;
Failure to follow the product instructions, warnings, and safety information.

Products damaged by incorrect voltage, improper installation, unsafe outlets, unauthorized modification, customer misuse, or external electrical conditions are generally not eligible for return, replacement, or refund.

Items Not Eligible for Return or Refund

Returns and refunds are generally not available in the following circumstances:

The return request is submitted after the applicable return period;
A shipping damage, incorrect item, missing item, or apparent defect is not reported within seven days after delivery;
The product has been installed, connected to power, activated, tested, or used and no verified quality issue exists;
The product has been opened, disassembled, repaired, modified, or altered;
The original serial number, label, safety warning, product identification, or specification label has been removed or damaged;
The product has scratches, burn marks, discoloration, liquid damage, impact damage, deformation, broken components, or other customer-caused damage;
The product was used with an incompatible voltage, plug, adapter, electrical system, appliance, or operating environment;
The issue resulted from improper installation, misuse, overloading, unsafe wiring, a damaged outlet, water exposure, external electrical events, or failure to follow the instructions;
The request is based solely on dissatisfaction with the amount of electricity savings or a failure to achieve a specific expected reduction in electricity bills;
The request is based on subjective preferences regarding the product’s appearance, packaging, size, indicator light, sound, or other non-defective characteristics;
Delivery failed because the customer provided an incorrect address, incomplete recipient information, refused delivery, or was unavailable to receive the package;
The product was returned without prior authorization from Voltrey;
The product was purchased from an unauthorized third-party seller or website;
The item was provided as a gift, free accessory, promotional product, or complimentary item, unless it has a verified quality issue;
The product was clearly marked as final sale, clearance, or non-returnable on the product page at the time of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.

Order Cancellations

You may contact us to request an order cancellation within 24 hours after placing the order, provided that the order has not yet shipped.

Eligible orders cancelled within this period will receive a full refund without an order processing fee.

If an order has already shipped within 24 hours after being placed, it cannot be cancelled free of charge.

Because the order may have entered the picking, packing, warehouse dispatch, shipment interception, or carrier transportation process, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted if you request shipment interception, refuse delivery, or return the order.

If more than 24 hours have passed and the order has not yet shipped, you may still contact us to request cancellation.

Because the order may have entered payment review, inventory preparation, warehouse processing, picking, or packaging, a processing fee equal to 15% of the merchandise subtotal may be deducted from the refund.

Orders that have already shipped cannot be directly cancelled. Requests to return, intercept, or refuse delivery of a shipped order will be handled under this Return & Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted. Original shipping charges, return shipping costs, shipment interception fees, and other carrier charges may also be non-refundable.

If an order is cancelled because of an out-of-stock product, inability to fulfill the order, a significant shipping delay, or another issue caused by Voltrey, we will issue a full refund for the unshipped order without charging an order processing fee.

To request cancellation, contact Support@voltrey.com as soon as possible and include your order number.

Order Changes

Before Shipment

To request a change to your shipping address, contact information, product quantity, or order details, contact Support@voltrey.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that a change can be completed after an order enters payment review, warehouse processing, packaging, or shipment.

Customers are responsible for confirming that the shipping address, contact information, product version, plug type, voltage specification, and order quantity are correct before completing checkout.

After Shipment

Once an order has shipped, the shipping address, shipping method, product version, plug type, voltage specification, and order contents generally cannot be changed.

If a package must be intercepted or redirected, additional carrier fees may apply and are the customer’s responsibility unless the change is required because of an error caused by Voltrey.

Refused or Undeliverable Packages

If you refuse delivery of a shipped order, or if the package is returned because no one was available to receive it, the address was incorrect, the recipient information was incomplete, import or delivery requirements were not completed, or for another reason caused by the customer, the following amounts may be deducted from the refund:

A processing and restocking fee equal to 15% of the merchandise subtotal;
Original shipping charges;
Return shipping charges;
Shipment interception or redirection charges;
Storage, customs, handling, or other related fees charged by the carrier.

If a refused or undeliverable package is returned to our warehouse, it will be handled as a returned order.

The refund will be processed only after our warehouse receives and inspects the returned product.

If the product is damaged, missing components, used, or no longer suitable for resale, additional deductions may apply or the product may be ineligible for a refund.

Return or Exchange Eligibility

All return and exchange requests must receive prior approval from Voltrey.

Products returned without approval may not be identifiable, traceable, or processable and may therefore be ineligible for a refund or exchange.

For a return unrelated to product quality, the request must meet all of the following requirements:

The request is submitted within 15 days after receiving the product;
The product has not been installed, connected to power, activated, tested, or used;
The product is in its original condition and suitable for resale;
All original packaging, instructions, accessories, adapters, gifts, and bundle items are included;
The product has not been damaged, opened, disassembled, modified, repaired, or improperly handled;
The original labels, specifications, serial numbers, and safety markings remain intact;
Return authorization has been obtained through Support@voltrey.com.

To request a return or exchange, email Support@voltrey.com and include:

Your order number;
Proof of purchase;
The reason for the return or exchange;
Photographs of the product and its packaging;
Photographs of the product label and serial number;
Any additional evidence reasonably requested by our customer service team.

After the request is approved, we will email you the applicable return instructions and return address.

Do not return a product before receiving authorization from us.

Products sent to an address not provided by Voltrey may be lost, refused, delayed, or ineligible for a refund.

Return Shipping

For returns unrelated to product quality, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

Voltrey is not responsible for returned packages that are lost, delayed, damaged, misdirected, or delivered to an unauthorized address.

For a verified manufacturing defect, shipping damage, incorrect item, or missing item, Voltrey will determine the appropriate resolution after reviewing the claim.

Depending on the circumstances, we may provide a prepaid return label, reimbursement of reasonable return shipping costs, replacement, reshipment, partial refund, or full refund.

Do not independently purchase expedited return shipping or incur additional fees without receiving prior written approval from Voltrey.

Return Process

If the product was purchased through voltrey.com, contact us at Support@voltrey.com.
Provide your order number, receipt, or other proof of purchase so that we can verify the order.
Explain the reason for the return and provide the requested photographs, videos, product information, and other supporting evidence.
After the return request has been reviewed and approved, we will send the return instructions and applicable return address by email.
Package the product securely using the original packaging whenever possible. Include all instructions, accessories, adapters, gifts, and bundle items.
Return the product according to the instructions provided. The customer is responsible for return shipping costs for returns unrelated to product quality.
After our warehouse receives the returned product, it will be inspected for product condition, signs of use, missing components, damage, modification, and return eligibility.
Eligible refunds are generally processed within 72 hours after the inspection is completed.
The refund will be issued to the original payment method.

After Voltrey issues the refund, the time required for it to appear in your account depends on your bank, credit card company, or payment provider. Refunds generally take 3–7 business days to appear.

Refund Amount

For an approved full refund involving a verified issue caused by Voltrey, the eligible product purchase amount will generally be refunded to the original payment method.

For non-quality returns, the following amounts may be deducted where applicable:

Original shipping charges;
Return shipping costs;
A processing and restocking fee of up to 15% of the merchandise subtotal;
Missing accessory, packaging, adapter, gift, or bundle-item costs;
Carrier interception, redirection, storage, customs, or return fees;
Loss in value caused by handling beyond what is necessary to inspect the product;
Damage or missing components discovered during the return inspection.

Taxes will be refunded as required by applicable law and according to the original transaction.

Discounts, promotional codes, bundle pricing, and other order-level adjustments may affect the final refund calculation.

Partial Refunds

A partial refund may be issued when:

Part of an order is missing or affected;
A customer chooses to keep a product with a minor verified issue;
A returned product is missing packaging, accessories, instructions, adapters, gifts, or bundle items;
The product has minor damage or signs of handling but remains eligible for a partial refund;
Only part of a bundle or multi-item order qualifies for a refund;
Another partial resolution is agreed upon in writing between Voltrey and the customer.

The amount of any partial refund will depend on the circumstances and will be communicated before the refund is issued where reasonably possible.

Exchanges and Replacements

Approved exchanges and replacements are subject to product availability.

Voltrey may provide a replacement instead of a refund when a product has a verified manufacturing defect, shipping damage, missing component, or fulfillment error.

A replacement product may be the same model or, where the original model is unavailable, a comparable model agreed upon with the customer.

Replacement products do not restart or extend the original return period unless required by applicable law or expressly stated by Voltrey in writing.

Voltrey may require the original product to be returned before a replacement is shipped.

Failure to return the original product when required may result in the replacement request being cancelled or the customer being charged for the replacement product.

Late or Missing Refunds

If you have not received your refund, first check the bank account, credit card, or original payment account used for the purchase.

Next, contact your credit card company or payment provider. Refunds may require additional internal processing time before they appear in your account.

You may also contact your bank to confirm the refund status. Banks, credit card companies, and payment providers generally require 3–7 business days to process a refund after it has been issued.

If you have completed these steps but have still not received your refund, contact Support@voltrey.com. We will assist you in checking its status.

Purchases From Third-Party Sellers

This Return & Refund Policy applies only to products purchased directly through voltrey.com.

Products purchased from a marketplace, retailer, reseller, distributor, social media shop, or other third-party seller must generally be returned through the original place of purchase and are subject to that seller’s return and refund policy.

Voltrey may assist with product information or basic troubleshooting, but we may be unable to issue a refund for an order that was not placed directly through our website.

Safety Notice

Voltrey products must be used only according to the specifications, warnings, and instructions provided with the product.

Do not use a product that appears damaged, wet, loose, cracked, burnt, melted, deformed, or otherwise unsafe.

Do not connect the product to an incompatible voltage, damaged outlet, overloaded power strip, loose socket, wet environment, or unauthorized electrical adapter.

Voltrey products are not a replacement for properly installed circuit breakers, fuses, grounding systems, surge protection devices, electrical maintenance, or inspection by a qualified electrician.

If you experience repeated tripping, sparking, burning odors, overheating, electrical noise, loose outlets, damaged wiring, or other electrical concerns, stop using the product and consult a qualified electrician.

Changes to This Policy

Voltrey may update this Return & Refund Policy from time to time to reflect changes to our products, operations, customer service procedures, or applicable requirements.

The updated version will be posted on our website with a revised “Last Updated” date.

The policy in effect at the time of purchase will generally apply to the relevant order unless otherwise required by applicable law.

Contact Us

For questions concerning returns, exchanges, replacements, refunds, product issues, or order cancellations, please contact us:

Email: Support@voltrey.com